Operational Account Manager

4 weeks ago


Clayton le Moors, Lancashire, United Kingdom First Bus Full time

At First Bus, we are seeking an experienced Operational Account Manager to join our team and drive success in our primary workforce transport contracts.

As the primary point of contact for the client, you will provide operational and account management support, ensuring service levels are maintained through effective planning and communication.

The ideal candidate will have previous contract/client management experience, excellent problem-solving skills, commercial awareness, and strong verbal and written communication skills.

Responsibilities include:

  • Building solid relationships with clients, suppliers, and local business units to drive performance.
  • Ensuring punctual, safe, and reliable service is maintained to achieve KPI targets.
  • Implementing efficient and dynamic solutions to provide the best value for money service to clients.
  • Providing a structured account management approach, including regular client meetings and presentation of service performance data.
  • Liaising with local business units to create a cohesive working environment.
  • Performing site visits to clients' and suppliers' premises nationwide.

We offer a competitive salary of £35,000, a range of benefits, including health and wellbeing initiatives, a pension scheme, and flexible working.

At First Bus, we value diversity and inclusion and welcome applications from all. Background checks will be conducted as part of our recruitment process.



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