Quality Assurance Specialist

3 weeks ago


East Kilbride, South Lanarkshire, United Kingdom Finsbury Food Group Full time
Technical Customer Services Role

We are seeking a skilled Technical Customer Services professional to join our team at Finsbury Food Group in Cardiff.

About the Role

This is a fast-paced position that requires excellent communication and written skills, as well as the ability to operate independently or as part of a team. The successful candidate will be responsible for ensuring the ongoing processing of complaints for the group, in line with the SLA.

Key Responsibilities
  • Communicate with customers/consumers to obtain further details and retrieve foreign body samples to progress complaint investigations.
  • Notify relevant site personnel of any signs of trending in compliance to SLA.
  • Monitor/chase outstanding investigations/root cause from sites to close out complaints in accordance to timeframes set in SLA.
  • Respond to complaints within timeframe set in SLA and provide customers/consumers with holding letters acknowledging receipt of a complaint.
  • Upload weekly sales data into Ideagen/QADEX to generate CPMU information and trending.
Requirements
  • Excellent communication and written skills.
  • Computer literate (including Excel, spreadsheets, working with volumes and percentages).
  • Ability to operate on your own initiative or as part of the team.
  • Good time management skills.
  • Excellent attention to detail.
  • Methodical approach to managing workload.
What We Offer

Finsbury Food Group is a leading speciality bakery manufacturer, and we offer a great opportunity for someone to gain experience with one of the UK's largest bakery businesses. Our team is friendly and engaging, and we offer opportunities for growth and long-term career development.



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