Quality Assurance Specialist
3 weeks ago
We are seeking a skilled Technical Customer Services professional to join our team at Finsbury Food Group in Cardiff.
About the RoleThis is a fast-paced position that requires excellent communication and written skills, as well as the ability to operate independently or as part of a team. The successful candidate will be responsible for ensuring the ongoing processing of complaints for the group, in line with the SLA.
Key Responsibilities- Communicate with customers/consumers to obtain further details and retrieve foreign body samples to progress complaint investigations.
- Notify relevant site personnel of any signs of trending in compliance to SLA.
- Monitor/chase outstanding investigations/root cause from sites to close out complaints in accordance to timeframes set in SLA.
- Respond to complaints within timeframe set in SLA and provide customers/consumers with holding letters acknowledging receipt of a complaint.
- Upload weekly sales data into Ideagen/QADEX to generate CPMU information and trending.
- Excellent communication and written skills.
- Computer literate (including Excel, spreadsheets, working with volumes and percentages).
- Ability to operate on your own initiative or as part of the team.
- Good time management skills.
- Excellent attention to detail.
- Methodical approach to managing workload.
Finsbury Food Group is a leading speciality bakery manufacturer, and we offer a great opportunity for someone to gain experience with one of the UK's largest bakery businesses. Our team is friendly and engaging, and we offer opportunities for growth and long-term career development.
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