Customer Care and Vendor Management Expert
1 month ago
Location: London, Hybrid
Company: BritBox International
Reporting to: Head of Customer Care
Contract Type: Full Time, Permanent
Summary
BritBox International is seeking a skilled Customer Care and Vendor Manager to oversee the operations of our Business Process Outsourcing (BPO) partner. The ideal candidate will ensure seamless communication and high-quality services to our subscribers worldwide.
Key Responsibilities
- Manage the performance of our BPO partner and drive customer satisfaction.
- Provide exceptional customer support and resolve escalated issues efficiently.
- Maintain open communication with the BPO partner and internal stakeholders.
- Analyze performance metrics and develop strategies for improvement.
- Collaborate with the BPO partner to enhance customer experience and services.
Requirements
- 3+ years of experience in BPO vendor management.
- Excellent communication and problem-solving skills.
- Ability to analyze performance metrics and develop strategies for improvement.
- Strong leadership skills and experience in managing teams.
- Proficiency in using online creative tools like Zendesk, Airtable, and Sprout Social.
This is a dynamic role that requires adaptability and a customer-centric approach. If you have a passion for delivering exceptional customer experiences and a proven track record in BPO vendor management, please apply.
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