Customer Care and Vendor Management Expert

1 month ago


London, Greater London, United Kingdom BritBox International Full time
Job Title: Customer Care and Vendor Manager

Location: London, Hybrid

Company: BritBox International

Reporting to: Head of Customer Care

Contract Type: Full Time, Permanent

Summary

BritBox International is seeking a skilled Customer Care and Vendor Manager to oversee the operations of our Business Process Outsourcing (BPO) partner. The ideal candidate will ensure seamless communication and high-quality services to our subscribers worldwide.

Key Responsibilities

  • Manage the performance of our BPO partner and drive customer satisfaction.
  • Provide exceptional customer support and resolve escalated issues efficiently.
  • Maintain open communication with the BPO partner and internal stakeholders.
  • Analyze performance metrics and develop strategies for improvement.
  • Collaborate with the BPO partner to enhance customer experience and services.

Requirements

  • 3+ years of experience in BPO vendor management.
  • Excellent communication and problem-solving skills.
  • Ability to analyze performance metrics and develop strategies for improvement.
  • Strong leadership skills and experience in managing teams.
  • Proficiency in using online creative tools like Zendesk, Airtable, and Sprout Social.

This is a dynamic role that requires adaptability and a customer-centric approach. If you have a passion for delivering exceptional customer experiences and a proven track record in BPO vendor management, please apply.



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