Reservations and Accommodation Leadership Role

3 days ago

Oxford, United Kingdom The Recruitment Group Full time
About the Job

This Reservations and Accommodations Manager position offers a unique opportunity to join the team at a prestigious Oxford College. As a key member of our team, you will be responsible for the day-to-day operations of the department, including managing the reservations and accommodations team.

With your expertise in the kinetic KX system and leadership skills, you will play a vital role in maximizing occupancy rates, engaging with booking platforms, and providing exceptional customer service to students and staff.

We expect the successful candidate to have experience working in a higher education environment and to possess excellent communication and interpersonal skills.

As part of our team, you can look forward to a competitive salary, ranging from £45,000-£60,000 per annum, depending on experience.

Responsibilities:

  1. Manage the reservations and accommodations team to achieve maximum occupancy rates.
  2. Develop and implement strategies to engage with booking platforms and increase occupancy rates.
  3. Provide exceptional customer service to students and staff by liaising with them to accommodate requests and welfare requirements.
  4. Implement efficient systems for collecting monies for refunds, damages, and additional charges.
  5. Manage complaints professionally and effectively.
  6. Collaborate with all departments to ensure exceptional customer service is provided.
  7. Develop expertise in the bespoke accommodations system (KX) and lead its implementation within the organization.
  8. Support departments with the migration and training of new software to ensure its effective utilization.

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