Operations Manager
3 weeks ago
About the Role:
As an Area Manager at Amazon UK Services Ltd., you will play a critical role in ensuring the smooth operation of our sites. You will be responsible for leading a team that is dedicated to delivering exceptional customer service, while also driving productivity and quality improvements.
Main Responsibilities:
- Create and maintain a culture of safety and wellbeing within the team.
- Analyze and implement changes to improve quality and productivity.
- Oversee projects to streamline processes and improve customer service.
- Analyze shift performance and put in place actions to improve operational excellence.
- Work collaboratively with management-level colleagues to standardize shift practices.
A Day in the Life:
You will work on a shift pattern at one of our sites, ensuring it is as productive as possible. Your main focus will be to own and drive a culture of safety, upholding quality and shift performance standards. You will also oversee process improvements within your area and drive implementation.
Requirements:
- A degree.
- Relevant experience in people management.
- Relevant experience of communicating with a wide range of stakeholders.
- Relevant experience in using data or anecdotal evidence to influence business decisions.
- Advanced proficiency in verbal and written English and local language.
Preferred Qualifications:
Experience working with Lean, Six Sigma and Kaizen techniques. Experience working in another logistics environment. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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