Customer Service Coordinator
4 days ago
Job Title: Customer Service Administrator
Job Summary:
Elevation Recruitment Group's Business Support division is seeking a highly skilled Customer Service Administrator to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Customer Service: Respond to and manage customer contact regarding complaints, queries, and products.
- Issue Resolution: Actively manage any issues and escalate immediately where necessary, managing customer expectations through clearly explaining the situation, next steps, and potential outcomes.
- Record Keeping: Ensure all customer details and communication are correctly recorded and updated.
- Relationship Building: Demonstrate effective relationship building with sub-contractors and site teams and throughout the company.
Requirements:
- Customer Service Experience: Evidence of providing an exceptional customer service.
- Communication Skills: An excellent and professional telephone manner, along with good written communication skills.
- Problem Solving: Ability to resolve multiple issues and problem solve.
- Organizational Skills: You must be organized, and be able to manage your own workload.
About Elevation Recruitment Group:
Elevation Recruitment Group is a leading recruitment agency specializing in business support and administrative roles. We are committed to providing exceptional service to our clients and candidates.
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