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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key point of contact for our clients, you will play a vital role in building strong relationships and providing exceptional service.
Key Responsibilities- Establish Strong Relationships: Develop and maintain strong relationships with our clients, understanding their needs and requirements.
- Collaborate with Internal Teams: Work closely with our sales team to ensure effective communication and coordination.
- Coordinate Deliveries: Oversee the customer delivery schedule, working closely with our production team to meet commitments.
- Resolve Issues: Proactively identify and resolve issues and potential complaints from customers.
- Maintain Accurate Records: Maintain accurate records of customer requirements and communicate them within the organisation.
- Strong Communication Skills: Excellent written and verbal communication skills.
- Technical Skills: Strong proficiency in Microsoft Excel, Word, and CRM systems. Experience with SAP and Success Factors is highly desirable.
- Problem-Solving Skills: Strong problem-solving skills and ability to deliver solutions under pressure.
- Organisational Skills: Exceptional organisational and time management abilities.
- Collaboration Skills: Ability to work collaboratively with multiple teams and stakeholders.
Adecco is a leading employment agency and employment business. We are committed to building a supportive environment for our clients and candidates. If you are a motivated and customer-oriented individual with the skills and experience we are looking for, we would love to hear from you.
