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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a key point of contact for our clients, you will play a vital role in building strong relationships and providing exceptional service.
Key Responsibilities- Establish Strong Relationships: Develop and maintain strong relationships with our clients, understanding their needs and requirements.
- Collaborate with Internal Teams: Work closely with our sales team to ensure effective communication and coordination.
- Forecast and Coordinate: Collaborate with our sales/stock controller and commercial supervisor to obtain accurate forecasts and ensure efficient delivery of contracts.
- Respond to Client Queries: Respond to client queries promptly and professionally, maintaining accurate records of client requirements and communicating them within the organization.
- Coordinate Delivery Schedules: Oversee the client delivery schedule, working closely with production to meet commitments.
- Identify and Resolve Issues: Proactively identify and resolve issues and potential complaints from clients.
- Maintain Databases and Documentation: Maintain databases and generate necessary documentation for contract administration.
- Strong Communication Skills: Excellent communication skills, both written and verbal.
- Problem-Solving Skills: Strong problem-solving skills and ability to deliver solutions under pressure.
- Organizational Skills: Exceptional organizational and time management abilities.
- Technical Skills: Strong proficiency in Microsoft Excel, Word, and CRM systems. Experience with SAP and Success Factors is highly desirable.
Adecco is a leading staffing agency, committed to building a supportive environment for our clients and candidates. We are an equal opportunities employer and welcome applications from diverse candidates.
