Reception Services Coordinator

3 weeks ago

Surbiton, Greater London, United Kingdom EMCOR UK Full time

About the Role

We are seeking a highly skilled and professional Reception Services Coordinator to join our team at EMCOR UK. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our internal and external customers.

Key Responsibilities

  • Answering the switchboard in an efficient and professional manner, within a target of 5 rings
  • Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
  • Greeting visitors ensuring all names and details are logged and recorded in the visitor's book on reception and notifying the appropriate EFS member of staff. All visitors must have appointments and be accompanied at all times.
  • Assist with maintaining the Premier House telephone extension list and ensuring all appropriate staff are provided with an up to date copy.
  • To update notice boards with internal announcements and current vacancies. To ensure all notice boards are kept tidy.
  • To project a professional and positive image at all times to both internal and external customers.
  • To ensure that security processes regarding the access of staff and visitors into Premier House are adhered to.
  • To assist with the distribution of incoming faxes, particularly those marked urgent, and notification to relevant person on receipt to reception.
  • To keep a close view of the Premier House car park and advise members of staff or visitors if they have parked inappropriately.
  • To provide back up cover for the Post Room in periods of absence or sickness.
  • To assist with meeting room bookings, ordering refreshments and making tea and coffee, when required.
  • To oversee the buildings archive storage room and ensure it is kept tidy. To oversee the buildings archive log and liaise with departments to ensure archiving is carried out on a regular basis.
  • To ensure EMCOR Brochures are at hand within the Reception area.
  • To assist Management Assistant with ad hoc duties for Premier House.
  • To provide back-up administration support as and when required.
  • To uphold and promote the good name of EFS at all times.
  • To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
  • To develop an understanding of EFS in order to improve personal contribution to the company and all staff interacted with.
  • To carry out as requested any other office duties, which are normal custom and practice.

About You

  • Excellent telephone manner
  • Good communication skills
  • Smart, presentable appearance
  • Use of own initiative
  • Personable, approachable and able to work as part of a team
  • Extensive reception experience
  • Good switchboard skills
  • Well organised with the ability to prioritise
  • Good IT skills including Word, Excel and Lotus Notes

About EMCOR UK

We are a leading facilities management company that prioritises people in everything we do. We collaborate closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to create a better world at work. Using our unique insight platform, One Data World, we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers' evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

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