Assistant Reservations Manager

2 months ago

London, Greater London, United Kingdom Accor Full time

**Job Summary**

We are seeking an experienced and organized individual to join our Reservations Department as an Assistant Reservations Manager. As a key member of our team, you will be responsible for coordinating and managing the daily operations of the department, ensuring efficient running and achieving departmental objectives.

**Key Responsibilities**

  • Coordinate and manage the daily operations of the Reservations Department, ensuring efficient running and achieving departmental objectives.
  • Delegate tasks to team members, assigning duties and preparing work schedules.
  • Ensure all administrative procedures are completed accurately and in accordance with departmental and hotel guidelines.
  • Work with the Reservations Manager to implement and deliver individual and departmental training plans.
  • Collaborate with the Groups Team to analyze and respond to customer inquiries within brand-standard timeframes.
  • Assist in preparing contracts for the leisure segment, including FIT, group allocation, and series.
  • Work closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to set daily pricing and business strategies for all segments to maximize occupancy and ADR.
  • Prepare departmental financial and KPI results for presentation at monthly departmental meetings and weekly commercial meetings.

**Requirements**

  • At least 2 years' experience in a hotel reservations team.
  • Problem-solving, analytical, reasoning, motivating, organizational, and training abilities.
  • Excellent knowledge of reservations, Opera Cloud, and Microsoft Office suite.
  • Understanding of Revenue Management principles.

**What We Offer**

  • Competitive salary.
  • Automatic enrollment into a workplace pension scheme.
  • Access to Accor Hotels UK discounts and benefits.
  • Access to exclusive high street and lifestyle offers.
  • Career opportunities within the UK, Europe, and internationally.

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