Senior Case Services Team Lead

1 month ago


Guildford, Surrey, United Kingdom Guildford Borough Council Full time
Case Services Team Lead Opportunity

Guildford Borough Council is seeking a skilled Senior Case Services Team Lead to manage a team of dedicated caseworkers. The successful candidate will play a pivotal role in responding to and resolving service requests from external customers, ensuring efficient and effective case resolution.

The ideal candidate will have proven experience in leading a team, with excellent people management skills, including performance management, target setting, and issue resolution. They will also possess a strong understanding of accuracy, diligence, and service delivery standards.

This permanent full-time position offers a competitive salary range of £41,110 - £48,519 per annum, plus the opportunity to work in a dynamic environment that values exceptional customer experiences.

To be considered for this role, applicants should possess relevant education or experience in the service area, with a focus on NVQ level 3 or A Level standard. Professional business qualifications and specialist service experience are desirable.



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