Customer Service Team Lead

2 days ago


Guildford, Surrey, United Kingdom Damia Group Full time

Job Summary


Damia Group is seeking a Customer Service Team Lead to join our team in Guildford.


This Customer Service Team Lead role involves managing a team of customer service representatives, handling customer enquiries and complaints, and ensuring a high standard of customer service.


Key Responsibilities



  • Manage the team to achieve excellent customer service standards
  • Handle customer complaints and resolve issues efficiently
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with other teams to ensure seamless customer experience
  • Monitor and report on customer service metrics to inform business decisions

Requirements



  • Previous team lead experience in a customer-facing role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong leadership and team management skills
  • Knowledge of customer service principles and practices
  • Ability to analyze data and make informed decisions

Benefits



  • Competitive salary of £30,000
  • 22 days holiday, rising for long service
  • Free on-site parking
  • Private healthcare after two full calendar years
  • Employee benefit scheme

Working for Damia Group


Damia Group is a leading company in the industry, and we're committed to providing our employees with a positive and supportive work environment.


We offer a range of benefits and opportunities for career growth and development.


Join our team and be part of a dynamic and passionate team that's dedicated to delivering exceptional customer service.


Language


The working language of this role is English.



  • Guildford, Surrey, United Kingdom Damia Group Ltd Full time

    Customer Service Team LeaderAt Damia Group Ltd, we are seeking a skilled Customer Service Team Leader to join our team.Job SummaryThe successful candidate will be responsible for leading a team of customer service representatives, ensuring that we maintain a high standard of customer service.Key ResponsibilitiesTeam LeadershipLead a team of customer service...


  • Guildford, Surrey, United Kingdom 2i Recruit Ltd Full time

    About the RoleWe are seeking an experienced Customer Service Executive to join our busy team in Guildford. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our clients and members of the public.ResponsibilitiesProvide agency support to existing clients, assisting with quotes, questions, and...


  • Guildford, UK, Surrey, United Kingdom Damia Group Full time

    Customer Service Team Leader - £30,000Location: Guildford, SurreyContract: Full TimeJob SummaryMy client is looking to recruit a Customer Service Team Leader.The candidate will work in a fast-paced environment, communicating with customers and engineers by phone and email to ensure a good standard of customer service.Responsibilities / DutiesHandle all...


  • Guildford, Surrey, United Kingdom Damia Group Full time

    Job Title: Customer Service Team LeadMy client is seeking a Customer Service Team Lead to join their team. The ideal candidate will have previous experience in a call centre environment and a strong passion for delivering exceptional customer service. Key responsibilities include handling customer enquiries, managing service agents, and ensuring that...


  • Guildford, Surrey, United Kingdom Guildford Borough Council Full time

    Case Services Team Lead OpportunityGuildford Borough Council is seeking a skilled Senior Case Services Team Lead to manage a team of dedicated caseworkers. The successful candidate will play a pivotal role in responding to and resolving service requests from external customers, ensuring efficient and effective case resolution.The ideal candidate will have...

  • Service Technician

    4 weeks ago


    Guildford, Surrey, United Kingdom Universal Business Team Full time

    Job Title: Service TechnicianJob Summary:We are seeking a skilled Service Technician to join our team at Universal Business Team. As a Service Technician, you will be responsible for installing, commissioning, servicing, and repairing pumps, pump systems, and other mechanical equipment.Key Responsibilities:Deliver exceptional customer service through expert...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    We are seeking a skilled Service Delivery Specialist to join our team at Universal Business Team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients. Your primary focus will be on maintaining and repairing our equipment, as well as providing technical support to our customers.Key...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    Job Title: Service Delivery SpecialistWe are seeking a highly skilled Service Delivery Specialist to join our team at Universal Business Team. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service through expert product and technical knowledge, reinforcing our brand.Key Responsibilities:Install, commission,...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    Service Engineer OpportunityWe are seeking a skilled Service Engineer to join our team at Universal Business Team. As a Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise in the water industry.Key ResponsibilitiesInstall, commission, service, and repair pumps, pump systems, and other mechanical...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    At Universal Business Team, we are seeking a highly skilled Service Delivery Specialist to join our vibrant team of professionals. As a Service Delivery Specialist, you will be responsible for delivering exceptional customer service through expert product and technical knowledge, reinforcing our brand.Main Responsibilities:Install, commission, service, and...

  • Barista Team Lead

    4 weeks ago


    Guildford, Surrey, United Kingdom Costa Coffee Full time

    About the RoleWe're looking for a skilled Barista to take on a leadership role within our team. As a Barista Team Lead, you'll be responsible for supporting your colleagues in delivering exceptional customer experiences.Key ResponsibilitiesLead by example and demonstrate a passion for coffee and customer serviceSupport the team in achieving sales targets and...


  • Guildford, Surrey, United Kingdom Tata Consultancy Service Limited Full time

    ClaimCenter Business Analyst Lead - Integration StreamThe RoleJob Type: PermanentAs a Business Analyst Lead for the large Guidewire ClaimCenter transformation program, you will work on requirement gathering for the Guidewire ClaimCenter Configuration workstream and reporting.Key Responsibilities:Define target Integration requirements including high-level...

  • Store Team Lead

    3 weeks ago


    Guildford, Surrey, United Kingdom McCarthy Recruitment Full time

    Assistant Store Manager Job DescriptionThis is an exciting opportunity to take your retail career to the next level as an Assistant Store Manager with a leading brand. As a key member of the store team, you will be responsible for driving sales growth, delivering exceptional customer service, and leading a high-performing team.Key Responsibilities:Team...


  • Guildford, Surrey, United Kingdom Office Angels Full time

    Customer Service LiaisonAre you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, collaborative environment? If so, we have the perfect opportunity for you.Our client, a global organisation based in Guildford, is seeking a Customer Service Liaison to join their friendly team on a fixed term period of 6 months. In this...

  • Barista Team Lead

    4 weeks ago


    Guildford, Surrey, United Kingdom Costa Coffee Full time

    About the RoleWe're looking for a skilled Barista Maestro to take on a leadership role within our team. As a Barista Team Lead, you'll be responsible for supporting your colleagues in delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesLead by example and demonstrate a passion for coffee and customer serviceTrain and...

  • Store Team Lead

    4 weeks ago


    Guildford, Surrey, United Kingdom Mono-Brand Boutiques Full time

    Key Responsibilities: As a Store Team Lead at Mono-Brand Boutiques, you will be responsible for leading and supervising a team of retail professionals. Your primary focus will be on delivering exceptional client experiences, while also driving sales and improving customer satisfaction. Key Skills: To succeed in this role, you will need to possess a positive...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    We are seeking a skilled Service Delivery Specialist to join our team at Universal Business Team. As a key member of the team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.The ideal candidate will have a strong background in maintenance and repair, with excellent communication and...


  • Guildford, Surrey, United Kingdom Universal Business Team Full time

    Role OverviewAs a Service Engineer for Universal Business Team, you will be responsible for maintaining and repairing equipment within the water industry. With a rapidly growing company, this is an exciting opportunity to be part of a vibrant team and contribute to the success of the organization.Key Responsibilities:Respond to maintenance, repairs, and...


  • Guildford, Surrey, United Kingdom Universal Business Team Careers Full time

    Job SummaryWe are seeking a highly skilled Service Engineer to join our team at Universal Business Team Careers. As a Service Engineer, you will be responsible for delivering exceptional customer service and technical support to our clients in the water industry.Key ResponsibilitiesInstall, commission, service, and repair pumps, pump systems, and other...


  • Guildford, Surrey, United Kingdom Tesco Full time

    About the RoleAt Tesco, we are seeking a skilled and dedicated individual to join our team as a Customer Delivery Driver. In this role, you will have the opportunity to work with our customers in their homes, delivering a wide range of products and providing exceptional customer service.We are looking for someone who is reliable, friendly, and able to work...