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Customer Service Team Lead

1 month ago

Guildford, Surrey, United Kingdom Damia Group Full time

Job Summary


Damia Group is seeking a Customer Service Team Lead to join our team in Guildford.


This Customer Service Team Lead role involves managing a team of customer service representatives, handling customer enquiries and complaints, and ensuring a high standard of customer service.


Key Responsibilities



  • Manage the team to achieve excellent customer service standards
  • Handle customer complaints and resolve issues efficiently
  • Develop and implement customer service strategies to improve customer satisfaction
  • Collaborate with other teams to ensure seamless customer experience
  • Monitor and report on customer service metrics to inform business decisions

Requirements



  • Previous team lead experience in a customer-facing role
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong leadership and team management skills
  • Knowledge of customer service principles and practices
  • Ability to analyze data and make informed decisions

Benefits



  • Competitive salary of £30,000
  • 22 days holiday, rising for long service
  • Free on-site parking
  • Private healthcare after two full calendar years
  • Employee benefit scheme

Working for Damia Group


Damia Group is a leading company in the industry, and we're committed to providing our employees with a positive and supportive work environment.


We offer a range of benefits and opportunities for career growth and development.


Join our team and be part of a dynamic and passionate team that's dedicated to delivering exceptional customer service.


Language


The working language of this role is English.