Customer Service Team Lead
2 days ago
Job Summary
Damia Group is seeking a Customer Service Team Lead to join our team in Guildford.
This Customer Service Team Lead role involves managing a team of customer service representatives, handling customer enquiries and complaints, and ensuring a high standard of customer service.
Key Responsibilities
- Manage the team to achieve excellent customer service standards
- Handle customer complaints and resolve issues efficiently
- Develop and implement customer service strategies to improve customer satisfaction
- Collaborate with other teams to ensure seamless customer experience
- Monitor and report on customer service metrics to inform business decisions
Requirements
- Previous team lead experience in a customer-facing role
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong leadership and team management skills
- Knowledge of customer service principles and practices
- Ability to analyze data and make informed decisions
Benefits
- Competitive salary of £30,000
- 22 days holiday, rising for long service
- Free on-site parking
- Private healthcare after two full calendar years
- Employee benefit scheme
Working for Damia Group
Damia Group is a leading company in the industry, and we're committed to providing our employees with a positive and supportive work environment.
We offer a range of benefits and opportunities for career growth and development.
Join our team and be part of a dynamic and passionate team that's dedicated to delivering exceptional customer service.
Language
The working language of this role is English.
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