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FatFace Sales Associate

1 month ago

Dartford, Kent, United Kingdom FatFace Full time
About Us

We're FatFace, a fashion brand dedicated to bringing style and positivity to our customers' lives through our clothing, activities, and values.

Our Mission:

To ignite an inclusive foundation for our team, connecting with our customers, colleagues, and communities alike. We strive to create a workplace free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation.

Role Overview:

You will play a vital role in creating an engaging shopping experience for our customers, greeting and serving them in a friendly, enthusiastic, and professional manner.

Key Responsibilities:

  • Greet and thank customers warmly, ensuring a memorable experience
  • Provide excellent service, using your knowledge to help customers find the perfect products
  • Efficiently process sales, orders, and refunds at the tills
  • Help with deliveries and replenish stock onto the shop floor
  • Contribute to maintaining a tidy store environment
  • Stay informed about company news and promotions
  • Support visual merchandising displays and special events
  • Adhere to FatFace policies and procedures
  • Ensure GDPR guidelines are followed

Competencies:

  • Demonstrate exceptional customer service skills, prioritising customer needs
  • Show enthusiasm and commitment to the FatFace brand and values
  • Align with our social and environmental goals, promoting initiatives that benefit the team
  • Offer a genuine and authentic approach when interacting with customers
  • Demonstrate empathy and understanding towards colleagues and customers
  • Foster a positive team culture, respecting and valuing colleagues at all levels
  • Participate actively in team activities, contributing to a collaborative environment
  • Use humour and adaptability to build strong relationships with customers
  • Encourage customers to explore our multichannel offerings
  • Maintain operational standards, meeting expectations across key areas

About Our Ideal Candidate:

  • Experience in a customer-facing role, preferably within retail
  • Excellent interpersonal and communication skills
  • A positive attitude and ability to thrive in a fast-paced environment
  • Confidence in working independently and taking initiative
  • Strong teamwork and time management skills

What We Offer:

  • £26,500 - £30,000 per annum (dependent on experience)
  • 25 days holiday plus bank holidays
  • Monthly discount allowance
  • Access to Perkbox, our employee benefits platform
  • THRIVE, our online learning platform
  • Dental insurance (employee-funded)
  • Pension scheme
  • EAP support available 24/7
  • Sick pay allowances
  • Sabbatical leave in line with service
  • Enhanced Family Friendly policies, including maternity leave
  • Refer a friend scheme