Client Relations Associate

5 days ago


Dartford, Kent, United Kingdom Frasers Group Full time

About the Job

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  • The Client Relations Associate will be responsible for handling customer inquiries and resolving issues in a professional and timely manner.
  • The ideal candidate will have strong communication skills and the ability to work effectively in a team environment.
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Key Responsibilities

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  1. Handle incoming calls and emails from customers, responding promptly and professionally;
  2. Resolve customer complaints and issues in a fair and efficient manner;
  3. Work closely with other team members to monitor the sales inbox daily;
  4. Upsell products to enhance the customer experience;
  5. Maintain an in-depth understanding of our product range to provide recommendations and upsell where appropriate;
  6. Accurately input orders into the system, follow up where needed, and resolve any complaints and returns;
  7. Collaborate with the team to achieve sales targets.
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Requirements

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  • Effective communication skills with a passion for delivering exceptional customer service;
  • Experience in a B2B customer service environment;
  • Strong organisation skills and be detail-oriented;
  • Previous experience in a similar role is desirable but all applications will be considered;
  • Likewise, experience using SAGE is a bonus.


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