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Bluewater Store Team Member

1 month ago

Dartford, Kent, United Kingdom FatFace Full time
Job Overview

You will be the face of our business, delivering exceptional customer service and ensuring a memorable experience for our customers.

Key Responsibilities:

  • Greet and thank customers in a warm and friendly manner
  • Provide excellent service at all times, utilising knowledge to help customers find the best products
  • Process sales, orders, and refunds efficiently and attentively
  • Process deliveries and replenish stock onto the shop floor
  • Contribute to general housekeeping and tidying of the shop floor and back of house
  • Stay up-to-date with company activity and promotions
  • Support floor moves, sale set ups, and launches
  • Abide by all FatFace policies and procedures
  • Ensure GDPR procedures are adhered to at all times

Competencies:

  • Demonstrate excellent customer service standards, focusing on customer needs and satisfaction
  • Show passion and enthusiasm for the FatFace brand, embodying our brand vision and values
  • Affirmatively align self to the company's social and environmental mission, championing actions that directly impact the team
  • Provide a personal, genuine, and authentic approach
  • Act with integrity, demonstrating a passion for, interest in, and understanding of others
  • Value and respect the team at all levels, getting along well with everyone
  • Play an active and positive part in the team by embracing opportunities to contribute
  • Enhance relationships with appropriate use of humour and tailored approaches for individual interactions
  • Proactively offer alternative ways to buy across our multichannel proposition
  • Deliver on operational standards to maintain expected requirements across core components

About You:

  • You will have experience in a customer service environment, or similar
  • You possess excellent interpersonal and communication skills
  • You have a positive can-do attitude
  • You can work productively in a high-pressure environment
  • You are confident in taking the initiative and working under your own direction at times
  • You are a team player with great time management skills

What We Offer:

  • £25,000 - £28,000 per annum (dependent on experience)
  • 25 days holiday plus bank holidays
  • Generous monthly discount allowance
  • Perkbox, our online platform offering discounts and wellbeing content
  • THRIVE, our learning management system providing access to thousands of pieces of learning
  • Dental insurance (employee-funded)
  • Pension scheme
  • EAP support available 24/7
  • Sick pay allowances
  • Sabbatical leave in line with service
  • Enhanced Family Friendly policies, including maternity leave
  • Refer a friend scheme