Senior Retail Manager

2 weeks ago


Dartford, Kent, United Kingdom Nestlé SA Full time
Job Description

This is a full-time permanent opportunity to lead a senior management team in a Nespresso Bluewater Boutique. You will create a unique coffee experience for customers while driving and coaching the team towards experiential retail.

The role requires a proven track record of managing teams, knowledge of people processes, and KPIs. Key responsibilities include:
  • Using storytelling and theatre to engage customers in a tasteful and unique coffee experience.
  • Acting as the ultimate Nespresso brand ambassador, displaying expert knowledge of Nespresso's products, services, and sustainability commitments.
  • Maintaining exceptional housekeeping standards and setting up experiential areas to deliver an incredible customer journey.
  • Facilitating new starter and product launch training.
  • Managing and resolving escalated complaints.
  • Contributing to commercial performance by delivering experience and presenting customers with relevant commercial offers.


The estimated salary for this role is around £45,000 per year. We offer a comprehensive benefits package, including up to 10% bonus, 25 days holiday + bank holidays, and excellent training opportunities.

If you have a strong understanding of the retail and competitive environment and can demonstrate effective team coaching and training, please consider applying.

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