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Administrative Support Specialist

2 months ago

Luton, Luton, United Kingdom Work Learn Live Blmk Full time
Job Summary

We are seeking an experienced Administrative Support Specialist to join our team at Work Learn Live Blmk. The successful candidate will provide administrative support to our Obesity Department, ensuring the effective running of the department and providing an excellent standard of typing support to the team.

Main Responsibilities
  1. Administrative Support: Provide administrative duties to support the overall effective running of the Obesity department, including filing, scanning, photocopying, and ICE filing.
  2. Typing Support: Provide an excellent standard of typing support to the Obesity team, including touch, digital audio, and copy typing.
  3. Data Input: Undertake data input duties to ensure computerised records are kept up to date and accurate at all times.
  4. Correspondence: Type and check letters at speed from dictation, and other tasks associated with the production and circulation of clinical correspondence.
  5. Validation: Validate dictations to ensure patient details are correct by cross-referencing the profiling window with the dictation.
  6. Customer Service: Answer telephone calls and escalate concerns and queries from patients to the appropriate clinician.
  7. Knowledge Development: Develop a wider knowledge of the service to facilitate patient queries via email/telephone and to ensure any relevant actions are completed.
  8. Administrative Tasks: Support with admin tasks related to any pilot schemes, pathway changes, or digital implementation within the service.
  9. Confidentiality: Observe strict confidentiality in all matters concerning patients and visitors.
  10. Health and Safety: Be aware of Departmental Health and Safety requirements.
Requirements
  • Typing Qualification: Typing Qualification (LCC, RSA, or similar) please specify grade.
  • Microsoft Office: Microsoft Office (Word, Excel, Outlook) skills.
  • NHS IT Applications: NHS IT Applications (iPM, Evolve, ICE, Big Hand) skills.
  • Typing Experience: Typing experience in an office-based environment.