Customer Engagement Specialist

2 days ago


Exeter, Devon, United Kingdom LiveWest Full time
About Us

Livewest is a housing association that creates safe and thriving communities. Our mission is to place better living for better lives at the centre of our work both today and for generations to come.

Our Commitment to Equality, Diversity, and Inclusion

We celebrate diversity and are committed to creating an inclusive environment for all colleagues. We believe that everyone has the right to be treated with respect and dignity, regardless of their background, culture, or individual differences.

The Role of a Customer Liaison Officer

In this role, you will be responsible for acting as a liaison between customers, contractors, and the Building Safety team. You will ensure that customers feel safe and informed about building safety matters and resolve any complaints or dissatisfaction promptly.

Key Responsibilities
  • Build trust and maintain open communication with customers in Higher Risk Buildings through regular site visits (2-3 days per week) and engagement events.
  • Act as a liaison between customers, contractors, and the Building Safety team to ensure smooth project delivery.
  • Support the Building Safety team with administrative tasks, such as minute-taking, raising purchase orders, and managing data.
  • Ensure commitments in the High Risk Building Resident Engagement Strategy are upheld, regularly reviewed, and improved based on measurable outcomes.
Requirements

To be successful in your application, you will meet the essential skills and experience for a Level 1 role and have:

  • Experience in a housing association and/or relevant experience of working in the Building Safety sector.
  • Good knowledge of health and safety, building, and fire safety legislation.
  • A full, valid UK driving license and access to a suitable vehicle.
Salary Information

The salary range for this position is £28,000 - £32,000 per annum, depending on experience.



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