Mobile Device Management Specialist

24 hours ago

London, Greater London, United Kingdom Aquent Full time
About the Role

We are seeking a highly skilled Mobile Device Management Specialist to join our team at Aquent. As a key member of our client's support team, you will play a critical role in ensuring the smooth operation of their mobile device management services.

Key Responsibilities
  • Act as a liaison between clients and mobile vendors to provide exceptional customer service and support.
  • Address performance issues with mobile vendors in a timely and professional manner, analyzing alternatives to resolve problems.
  • Develop and maintain effective relationships with global mobile carriers in the US, Canada, LATAM, and EMEA to ensure timely delivery of client requests.
  • Collaborate with internal stakeholders to identify and implement process improvements that enhance the client experience.
Requirements
  • Proven experience working in a customer-facing role, with a strong focus on providing exceptional service and support.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Experience working with global mobile carriers and mobile device management systems.
About Our Client

Our client is a leading provider of streaming entertainment services, with a strong commitment to innovation and customer satisfaction. As a key partner in their support team, you will have the opportunity to work with a talented and dynamic team to deliver exceptional results.

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