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Customer Service Representative
2 months ago
Imperial Consulting is seeking a skilled Customer Service Representative to join our team in Glasgow. As a key member of our sales team, you will be responsible for delivering exceptional face-to-face customer service while driving sales of utility services.
Key Responsibilities:- Provide personalized customer service, guiding customers through their options for utility services, including energy, gas, and broadband packages.
- Understand customer needs and offer tailored solutions, explaining the benefits of switching to more efficient energy providers or upgrading their broadband.
- Drive sales while delivering exceptional service, ensuring every customer interaction results in a positive experience.
- Assist with promotional activities, helping set up displays and engaging with potential customers to promote our utility partners' services.
- Resolve customer inquiries and concerns in person, offering advice on utility options and troubleshooting any issues they may have with their existing services.
- Maintain accurate records of customer interactions and sales, ensuring all details are correctly captured and follow-up actions are taken as needed.
- Stay updated on industry trends and products, making sure you're knowledgeable about the latest utility services, promotions, and regulations to provide customers with the most up-to-date advice.
- Full right to work in the UK.
- Must not have applied to Imperial Consulting in the past 30 days.
- Strong communication skills and confidence in delivering face-to-face customer service.
- A passion for helping people and delivering excellent service while meeting sales goals.
- Self-motivated, with a desire to learn and grow in a customer service and sales role.
- Ability to work well under pressure in a fast-paced, sales-oriented environment.
- Competitive salary with performance-based bonuses and incentives.
- Comprehensive training program to develop both customer service and sales skills.
- Clear career progression opportunities, with paths into senior roles or leadership positions.
- Opportunities to work with some of the biggest utility companies and participate in exciting promotions and events.
- Flexible working hours and a supportive team environment.
