Academic and Operations Officer

3 weeks ago


Slough, Slough, United Kingdom Hilton London Heathrow Terminal 5 Full time

Unlock the Potential of Operations in a World-Class Hotel


Hilton London Heathrow Terminal 5 is seeking a highly skilled Academic and Operations Officer to join our team. In this key role, you will work closely with the General Manager, Financial Controller, and Director of Revenue to drive profits and align them with the hotel's strategy.



  • Collaborate with the General Manager to actively manage key property issues and opportunities, including capital projects.
  • Assist in the development of meaningful, achievable hotel budgets and short- and long-term strategic goals.
  • Comply with and exceed hotel and brand service standards, serving as a role model and inspiring the team to deliver exceptional guest experiences.
  • Analyze guest feedback to achieve positive outcomes and high levels of customer satisfaction.

A successful Director of Operations will work tirelessly on behalf of our guests and in collaboration with other team members, leveraging strong commercial acumen and leadership skills to drive results.


This is an exciting opportunity for a driven individual to make a real impact in a dynamic and fast-paced environment. If you are a strategic thinker with a passion for operations and a commitment to excellence, we encourage you to apply.



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