IT Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time
IT Support Specialist – Leeds – Professional Services

As an IT Support Specialist with our Professional Services team in Leeds, you will play a pivotal role in ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide 1st and 2nd line technical support for desktop hardware, software, and business systems.
  • Administer accounts in Active Directory and Microsoft Exchange.
  • Collaborate with internal and external technical contacts to resolve incidents efficiently.
  • Contribute to Root Cause Analysis for significant issues and identify trends in incidents.
  • Document known errors, fixes, and processes with Standard Operating Procedures.
  • Perform monthly access management audits and monitor system performance.

Requirements:

  • Highly motivated and proactive individual with a 'can-do' attitude.
  • Strong passion for IT and a willingness to learn and immerse yourself in our systems and processes.
  • Excellent customer service skills with the ability to understand customer needs.
  • Logical and methodical approach to problem-solving.
  • Excellent communication skills, both written and verbal, with the ability to communicate with technical and non-technical audiences.
  • Ability to prioritize and respond to queries within realistic timescales.

Technical Requirements:

  • Knowledge and understanding of Microsoft Windows desktop operating systems.
  • Experience with Active Directory, email administration, and Microsoft Exchange.
  • Experience in supporting desktops, laptops, and printers.
  • Broad understanding of Microsoft Office applications.
  • Basic understanding of networking and TCP/IP.

Interface Recruitment UK is committed to providing a comprehensive and supportive working environment. We are an equal opportunities employer and welcome applications from diverse candidates.



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