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Duty Manager

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Royal Shakespeare Company Full time
{"title": "Duty Manager - Front of House Operations", "content": "Job Summary

We are seeking an experienced part-time Duty Manager to oversee the efficient and safe Front of House operations across all RSC Stratford venues. The successful candidate will be responsible for ensuring that our visitors and audiences are consistently placed at the heart of the organisation by delivering a world-class visitor experience.

Key Responsibilities
  • Leading the Front of House team and welcoming audiences to performances and events.
  • Overseeing our buildings to ensure the safety of all staff and visitors.
  • Providing a genuine welcome, assisting visitors in resolving any problems, and overseeing their safety.
  • Ensuring the safe and smooth running of all on-site activity, including emergency response.
Requirements
  • Previous duty management experience in an arts or visitor attraction with a visitor capacity exceeding 500 people.
  • Experience of working within a visitor experience environment at a supervisory/managerial level.
  • Infectious enthusiasm and strong communication and interpersonal skills.
  • The ability to identify and solve problems and respond confidently to incidents.
  • Knowledge of Front of House systems, including safety, fire, security, and/or terrorism procedures.
  • Flexibility and availability to cover RSC operating hours.
What We Offer

We can offer great benefits and aim to create a welcoming, supportive environment which is happy, healthy, and safe. We place great importance upon developing a diverse, highly motivated, and energized workforce to help achieve our priorities.

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