Duty Manager
2 months ago
About the Role
We are seeking an experienced Duty Manager to oversee the efficient and safe Front of House operations across all RSC Stratford venues. The successful candidate will be responsible for ensuring that our visitors and audiences are consistently placed at the heart of the organisation by delivering a world-class visitor experience.
Key Responsibilities
- Lead the Front of House team and welcome audiences to performances and events.
- Oversee the safety of all staff and visitors, ensuring the safe and smooth running of all on-site activity.
- Take a positive and proactive lead role in providing a genuine welcome, assisting visitors in resolving any problems and overseeing their safety.
- Be prepared to respond to a wide range of incidents and take charge in an emergency.
Requirements
- Previous duty management experience in an arts or visitor attraction with a visitor capacity exceeding 500 people.
- Experience of working within a visitor experience environment at a supervisory/managerial level.
- Infectious, inspirational enthusiasm and strong communication and interpersonal skills.
- The ability to identify and solve problems and respond confidently to incidents.
- Knowledge of Front of House systems, including safety, fire, security and/or terrorism procedures.
- Flexibility and availability to cover RSC operating hours.
What We Offer
- A permanent, part-time position based on either 21 or 28 hours per week.
- Additional paid overtime may be available most weeks.
- A welcoming, supportive environment which is happy, healthy and safe.
- The opportunity to work with a diverse and highly motivated workforce.
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