Hotel Front Desk Agent
1 month ago
We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at AccorHotel. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.
Key Responsibilities:
- Meet and greet guests, checking them in and out of the hotel
- Process payments and ensure accurate billing procedures
- Make hotel and restaurant bookings
- Provide excellent customer service at all times
- Work collaboratively with the front of house team to ensure a smooth and efficient service
Requirements:
- Previous customer service experience, preferably in a hotel environment
- Ability to work a mix of early and late shifts, including weekends and public holidays
- Passion for delivering exceptional customer service
- Strong communication and interpersonal skills
What We Offer:
- Competitive salary of £25,000 per year, paid overtime, and share of tips/service charge
- Up to 4 free nights in Accor Hotels for every year of employment
- Discounted rooms in all Accor Hotels Worldwide
- Discounted rate at all Legacy Hotels
- 15% off your final bill in every Accor Restaurant or Bar
- 50% discount in all MPW Restaurants
- Access to employee discount platform with amazing discounts for hundreds of major companies
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