Hotel Front Desk Agent

1 month ago


Bridgwater, Somerset, United Kingdom AccorHotel Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at AccorHotel. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Meet and greet guests, checking them in and out of the hotel
  • Process payments and ensure accurate billing procedures
  • Make hotel and restaurant bookings
  • Provide excellent customer service at all times
  • Work collaboratively with the front of house team to ensure a smooth and efficient service

Requirements:

  • Previous customer service experience, preferably in a hotel environment
  • Ability to work a mix of early and late shifts, including weekends and public holidays
  • Passion for delivering exceptional customer service
  • Strong communication and interpersonal skills

What We Offer:

  • Competitive salary of £25,000 per year, paid overtime, and share of tips/service charge
  • Up to 4 free nights in Accor Hotels for every year of employment
  • Discounted rooms in all Accor Hotels Worldwide
  • Discounted rate at all Legacy Hotels
  • 15% off your final bill in every Accor Restaurant or Bar
  • 50% discount in all MPW Restaurants
  • Access to employee discount platform with amazing discounts for hundreds of major companies


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