Hotel Receptionist

4 weeks ago


Bridgwater, Somerset, United Kingdom Cycas Hospitality Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and customer-focused Hotel Receptionist to join our team at Ibis Bridgwater. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
  • Process guest arrivals and departures, handling room assignments, key cards, and other related tasks.
  • Manage the front desk operations, including handling cash, credit card transactions, and other financial transactions.
  • Maintain accurate records and reports, ensuring compliance with hotel policies and procedures.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date with hotel promotions, services, and facilities, and communicate these to guests as needed.
Requirements:
  • Previous experience in a similar role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills, with a strong focus on customer service.
  • Ability to work effectively in a fast-paced environment, handling multiple tasks and priorities.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Exclusive employee discounts to Accor and Cycas hotels.
  • Free healthcare plan and other employee benefits.

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