Hotel Receptionist

3 weeks ago


Bridgwater, Somerset, United Kingdom Cycas Hospitality Full time
Hotel Receptionist Job Description

We are seeking a highly skilled and enthusiastic Hotel Receptionist to join our team at Ibis Bridgwater. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities:
  • Provide exceptional customer service and respond to guest inquiries in a timely and professional manner.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Manage hotel reservations, room assignments, and guest requests.
  • Operate the hotel switchboard and handle internal and external calls.
  • Process cash, credit, and cheque transactions in accordance with hotel and company policies.
  • Ensure accurate and efficient handling of guest messages and requests.
  • Stay up-to-date with local events, attractions, and services to provide guests with valuable recommendations.
Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Basic knowledge of hotel operations and front office systems.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Free healthcare plan and exclusive employee discounts.

Cycas Hospitality is a dynamic and innovative hotel management company that values its employees and strives to create a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.


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