ICT Service Desk Specialist
2 days ago
As an ICT Service Desk Analyst, you will be responsible for providing high-quality technical support to our customers. Your primary goal will be to troubleshoot and resolve issues efficiently, ensuring a positive experience for our users.
Key Responsibilities:- Troubleshoot and Resolve Issues: Utilize our IT helpdesk workflow to resolve issues and complete requests within the agreed Service Level Agreement (SLA).
- Call Handling: Deliver exceptional call handling, both in and out of hours, to ensure our customers receive timely support.
- Customer Communication: Maintain a log of software/hardware problems and allocate complex issues to relevant IT team members.
- Service Issue Allocation: Arrange external technical support when necessary.
- Time Management: Prioritize requests based on urgency to ensure efficient issue resolution.
- Experience: Previous helpdesk experience is essential for this role.
- Customer Service Focused: Demonstrate a team-oriented attitude to help colleagues and customers with technical problems.
- Motivation: Show a willingness to learn new skills and technologies.
- Technical Skills: Experience with Citrix XenApp, Windows Server 2016, Office 365, Azure, Active Directory, VMWare 6.7, Teams Telephony, and Network Security protocols is required.
- Communications: Possess excellent telephone manner and face-to-face communication skills.
- Analytical Skills & Creativity: Employ a structured problem-solving approach to analyze technical and business information.
- Management of Activities: Work as part of a small IT support team, balancing work priorities under pressure.
This is an office-based role, working 38 hours per week (Monday to Friday). If you are a motivated and customer-focused individual with a passion for IT, we encourage you to apply for this exciting opportunity.
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskWe are seeking a highly skilled and motivated ICT Service Desk professional to join our team at Peaple Talent. As an ICT Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskWe are seeking a highly skilled and motivated ICT Service Desk professional to join our team at Peaple Talent. As an ICT Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskWe are seeking a highly skilled and motivated ICT Service Desk professional to join our team at Peaple Talent. As an ICT Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskWe are seeking a highly skilled and motivated ICT Service Desk professional to join our team at Peaple Talent. As an ICT Service Desk, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot and resolve technical issues in a timely and efficient...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskAre you a detail-oriented and customer-focused individual with a passion for resolving technical issues? We are seeking an ICT Service Desk professional to join our team at Peaple Talent.Key Responsibilities:Troubleshoot and resolve technical issues efficiently, utilizing the IT helpdesk workflow to complete requests within Service...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskAre you a detail-oriented and customer-focused individual with a passion for resolving technical issues? We are seeking an ICT Service Desk professional to join our team at Peaple Talent.Key Responsibilities:Troubleshoot and resolve technical issues efficiently, utilizing the IT helpdesk workflow to complete requests within Service...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskAs an ICT Service Desk Analyst, you will be responsible for providing high-quality technical support to our customers. Your primary goal will be to troubleshoot and resolve issues efficiently, ensuring a positive experience for our users.Key Responsibilities:Troubleshoot and Resolve Issues: Utilize our IT helpdesk workflow to...
-
ICT Service Desk Specialist
2 days ago
London, Greater London, United Kingdom Peaple Talent Full time £23,000 - £30,000Job Title: ICT Service DeskAs an ICT Service Desk Analyst, you will be responsible for providing high-quality technical support to our customers. Your primary goal will be to troubleshoot and resolve issues efficiently, ensuring a positive experience for our users.Key Responsibilities:Troubleshoot and Resolve Issues: Utilize our IT helpdesk workflow to...
-
ICT Service Desk Manager
11 hours ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders, driving team performance, and contributing to our overall...
-
ICT Service Desk Manager
7 hours ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders, driving team performance, and contributing to our overall...
-
ICT Service Desk Manager
3 days ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders.Key ResponsibilitiesManage and develop a high-performing...
-
ICT Service Desk Manager
3 days ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders.Key ResponsibilitiesManage and develop a high-performing...
-
ICT Service Desk Manager
4 days ago
London, Greater London, United Kingdom Brunswick Group Full timeOpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service, mentoring, and developing the team to meet our high standards.Our Work in ICTBrunswick Group's ICT...
-
ICT Service Desk Manager
4 days ago
London, Greater London, United Kingdom Brunswick Group Full timeOpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service, mentoring, and developing the team to meet our high standards.Our Work in ICTBrunswick Group's ICT...
-
ICT Service Desk Manager
2 days ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders, driving team performance, and contributing to our overall...
-
ICT Service Desk Manager
2 days ago
London, Greater London, United Kingdom Brunswick Group Full timeService Desk Manager OpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service to our business stakeholders, driving team performance, and contributing to our overall...
-
ICT Support Specialist
2 weeks ago
London, Greater London, United Kingdom Armstrong Knight Full time**Job Summary**Armstrong Knight is seeking a highly skilled and experienced ICT Support Specialist to join its IT team. As a key member of the team, you will be responsible for providing first-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites.**Key Responsibilities**Provide...
-
ICT Support Specialist
2 weeks ago
London, Greater London, United Kingdom Armstrong Knight Full time**Job Summary**Armstrong Knight is seeking a highly skilled and experienced ICT Support Specialist to join its IT team. As a key member of the team, you will be responsible for providing first-line hardware and software support for desktop computers, desk and mobile telephony, and other handheld devices across multiple sites.**Key Responsibilities**Provide...
-
ICT Service Desk Manager
6 days ago
London, Greater London, United Kingdom Brunswick Group Full timeOpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service, mentoring, and developing the team to meet our high standards.Our Work in ICTBrunswick Group's ICT...
-
ICT Service Desk Manager
6 days ago
London, Greater London, United Kingdom Brunswick Group Full timeOpportunityWe are seeking a seasoned Service Desk Manager to lead our London-based team of support engineers, providing IT support to our global offices. As a key member of our ICT department, you will be responsible for delivering exceptional service, mentoring, and developing the team to meet our high standards.Our Work in ICTBrunswick Group's ICT...