Front of House Manager
14 hours ago
Loungers is all about creating amazing experiences for our customers, and we need someone to help us make that happen. As a Front of House Supervisor, you'll be part of a talented team that's passionate about delivering exceptional service and making every customer feel welcome.
What You'll Do- Support the management team to maintain the highest standards of service and quality
- Lead by example, setting the pace high for the team to ensure every customer leaves happy
- Focus on the details, never settling for second best and always striving for excellence
- Develop and implement strategies to drive sales and improve customer satisfaction
- Work closely with the team to achieve targets and exceed expectations
- Tips shared equally across the team, based on hours worked
- Paid breaks
- Staff food on every shift, regardless of hours worked
- 50% discount on food in all of our brands from day one
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Competitions and incentives (like jetting off on an all-expenses-paid trip with one of our suppliers)
- Christmas and Boxing Day off
- The best staff party - Loungefest
- Emotional and practical support via the Licensed Trade Charity
- Power over your pay with Wagestream
- Company pension scheme
- Long service awards
- Great opportunity for personal development and career progression in a fast-growing business
- You're probably an existing Supervisor, Team Leader, or an epic front of house team member ready to take their first step into management with a background in restaurants, bars, cafùs, or coffee shops.
- You'll have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS.
If you want to find out more about us, follow us on LinkedIn or on TikTok
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