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Residential Manager
2 months ago
We are seeking a customer-centric Residential Manager to exemplify the high-quality customer standards that we are renowned for. Our Residential Manager's key role is to enhance our Homeowners' quality of life and enable them to maintain their independence.
This is a diverse role encompassing high-level customer service and front-of-house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Key Responsibilities- Welcoming and Supporting Homeowners
Welcoming new Homeowners and supporting them to settle into their apartments.
Providing Front-of-House ServiceProviding a professional front-of-house service and dealing with all visitors in a friendly manner.
First Point of ContactBeing the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
Collaboration and PartnershipsWorking in collaboration with our partners and suppliers to ensure the smooth running of the estate.
Representing the CompanyBeing the 'face' of McCarthy Stone for the families and friends of our Homeowners.
Issue ResolutionDealing with Homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
Development ManagementManaging the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
Facilitating Social InteractionFacilitating social interaction and helping Homeowners to enjoy retirement living to the full.
Health and SafetyEnsuring that all Health and Safety requirements are adhered to.
Requirements- Excellent Communication Skills
Excellent communication skills with a real 'can do' attitude.
Customer Service ExperienceExtensive experience in a professional customer service-oriented position.
Professional ApproachA professional approach with high-quality standards.
Problem-Solving SkillsThrives in a busy and varied role, where every day will be different.
Resilience and AdaptabilityBe resilient and can problem-solve effectively.
Health and Safety AwarenessAn awareness of basic Health and Safety will be a distinct advantage.
Computer LiteracyA good level of computer literacy including Microsoft Word and Outlook.
First Aid QualificationsPrevious/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
