Costa Coffee Store Leader

4 weeks ago

Surrey, United Kingdom ISS Full time

Job Title: Costa Coffee Manager

Job Summary:

We are seeking a highly motivated and experienced Costa Coffee Manager to join our team at ISS. As a Costa Coffee Manager, you will be responsible for leading a team of store staff to deliver an exceptional customer experience and drive sales growth.

Key Responsibilities:

  • Lead a team of store staff to deliver an unbeatable coffee experience to every guest, all of the time.
  • Take overall responsibility for delivering brand standards at all times, by ensuring that the store is opened/closed and operated in line with all Costa standards, policies and procedures.
  • Manage the stock and order systems for food & consumables, ensuring that the store has 100% supply of items for the customer while delivering the budgeted margins/profit.
  • Analyse and act upon financial/performance data to enable the store to run in the most efficient & profitable manner, while delivering all measures on the WINcard.
  • Ensure the effective control of labour.
  • Hold regular team meetings to communicate all key information and implement new initiatives to the store team in the most effective way using the most appropriate media.

Professional and Personal Competencies/Qualifications:

  • Management experience
  • Worked within customer-facing/hospitality environment
  • Passionate about the brand
  • Experience of managing a budget - labour and key controllable costs
  • Exemplary role model – a true professional
  • Passionate in delivering great customer service
  • Excellent communicator and can delegate effectively to the team
  • Takes ownership for results
  • Strives to be the best – looks to exceed targets
  • Good planning and organisational skills
  • Good coaching skills and 'inclusive' style

About ISS:

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

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