Customer Service Coordinator

7 hours ago


Yeovil, Somerset, United Kingdom Novus Property Solutions Ltd. Full time
About the Role

We are seeking a highly organized and communicative individual to join our team as a Customer Service Coordinator in Yeovil. This role requires strong planning and scheduling skills, as well as excellent communication both verbally and in writing.

The successful candidate will play a crucial part in the mobilization of our new long-term Social Housing framework contract, working closely with the Reactive maintenance team to ensure contractual commitments are met and targets are completed on time.

With ongoing training and development, this role offers opportunities for growth and professional development, enabling you to solve problems and meet deadlines while positively impacting customers and communities.

Key Responsibilities
  • Provide Helpdesk support using the latest company I.T systems, inputting orders onto the Company database and updating the Impact system.
  • Deal with telephone enquiries in a timely manner, liaising with Clients, Managers, and Operatives.
  • Schedule all work onto PDA's or to Sub contractors using the correct job lengths and within specified timescales.
What We Offer
  • An attractive salary of £30,000 - £35,000 per annum.
  • 27 Days Hols & BH – option to buy or sell holidays.
  • Company pension scheme – up to 7.5%.
  • Discounted Healthcare Scheme, high street & lifestyle discounts including Taste card.


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