Commercial Vehicle Service Coordinator
5 days ago
We are seeking a skilled Service Advisor to join our commercial vehicle workshop team in Yeovil. This role offers a competitive salary of up to 30,000 per annum, ideal for an organized professional with experience in a workshop or automotive environment.
Key Responsibilities:- Customer Service and Communication: Serve as the primary point of contact for customers, providing updates, answering inquiries, and ensuring a seamless customer experience.
- Appointment Scheduling: Manage service bookings, prioritize work orders, and coordinate with the workshop team to optimize scheduling.
- Cost Estimation and Billing: Prepare cost estimates, explain service options, and ensure that invoicing aligns with completed work.
- Parts and Inventory Coordination: Work with the parts department to ensure availability of necessary components for scheduled repairs and maintenance.
- Documentation and Reporting: Maintain accurate records for each service interaction, including vehicle details, work performed, and customer feedback.
- Follow-Up and Customer Satisfaction: Conduct follow-up calls to ensure customer satisfaction, address any post-service questions, and maintain strong client relationships.
- Experience: Prior experience in a Service Advisor or similar role within a commercial vehicle or automotive workshop environment preferred.
- Customer Service Skills: Strong communication and interpersonal skills, with a professional and customer-centric approach.
- Technical Understanding: Basic understanding of commercial vehicle maintenance and repair processes to accurately explain services to customers.
- IT Skills: Proficient in using workshop management software and Microsoft Office Suite.
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Vehicle Maintenance Support Specialist
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