Customer Service Administrator
5 days ago
We are seeking a highly skilled Customer Service Administrator to join our dynamic team at Securitas Security Services. As a key member of our front office, you will be responsible for providing exceptional customer service, handling telephone enquiries, and managing the booking process for on-site meeting rooms.
About the RoleThis is a fantastic opportunity to work in a fast-paced environment where you will have the chance to make a real impact. You will be working closely with our clients and staff to ensure that day-to-day operations run smoothly and efficiently.
Key Responsibilities:- Provide exceptional customer service, addressing all staff and visitor concerns promptly and professionally.
- Maintain a polished and professional appearance, upholding the image of Securitas and our clients.
- Handle telephone enquiries in line with our company guidelines, ensuring customer satisfaction.
- Manage the booking process for on-site meeting rooms, ensuring smooth and efficient scheduling and usage.
- Recent experience in a customer-facing role, demonstrating strong interpersonal skills.
- Excellent verbal, written, and telephone communication skills.
- Strong organisational skills and attention to detail.
- Ability to remain calm and professional in a fast-paced environment.
- Driving Licence and access to own vehicle.
- Right to work in the UK and have a five-year checkable employment/education history.
- A competitive hourly rate of £12.23 per hour.
- A stable 32-hour working week.
- Ongoing training and development opportunities.
- A supportive and dynamic work environment.
We pride ourselves on delivering exceptional service and maintaining a high standard of professionalism. Our team is passionate about providing excellent customer service and making a positive impact in our community. If you share our values and are looking for a challenging and rewarding role, we would love to hear from you.
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