Product Support Specialist

4 days ago


Belfast, United Kingdom G4S Business Unit:US Youth Services Full time

About the Role

G4S Business Unit: US Youth Services is seeking a highly skilled Product Support Specialist to join our team. As a Product Support Specialist, you will be responsible for providing technical support and commissioning services for our access control, CCTV, intruder alarm, and intercom systems.

Key Responsibilities

  • Provide system programming and commissioning services in line with pre-planned roll out plans across access control, CCTV, intruder alarm, intercom, and body-worn camera systems.
  • Collaborate with site-based installation teams to ensure successful system commissioning and acceptance testing.
  • Offer technical reference services to field-based project engineers on a range of third-party access control, CCTV, intruder alarm, and intercom systems.
  • Conduct testing services for new remotely viewable CCTV systems to ensure they meet required parameters and allow for successful customer system monitoring in accordance with BS8418.
  • Stay up-to-date with various third-party technology products, including self-learning and participation in internal and/or external training courses.

Requirements

  • Previous experience working at an engineering level with access control systems, intruder alarms, and/or CCTV systems.
  • Previous experience offering over-the-phone and remote diagnostics.
  • Good level of PC skills.
  • Understanding of electrical/electronics principles, including relays, voltage, and current.
  • Ability to meet project deadlines and work in a fast-paced environment.
  • Highly organized with the ability to find field reference material quickly and provide concise information.
  • Clean full UK driving license with no more than 6 points.
  • Enhanced DBS.

What We Offer

  • Salary up to £46,350 (DOE).
  • Great pension scheme.
  • 25 days holiday plus 8 bank holidays.
  • Life assurance scheme.
  • Extensive further product and H&S training.
  • Career progression opportunities.


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