Customer Support Specialist

3 weeks ago

Derby, Derby, United Kingdom EMBS Technology Full time

Customer Support Engineer
HealthTech
Derby (Hybrid)
£25-35k

We are seeking a skilled Customer Support Engineer to join our team at EMBS Technology, a leading player in the HealthTech sector. If you're passionate about technology and want to make a real impact by supporting cutting-edge healthcare solutions, this is an exciting opportunity for you.

In this role, you will become a subject matter expert on the technical and operational infrastructure of our platform, providing exceptional service to customers and ensuring the ongoing success of our product.

Key Responsibilities:

  1. Provide technical support to customers, troubleshooting and resolving issues efficiently.
  2. Diagnose, identify, and resolve technical problems.
  3. Monitor systems, carrying out proactive maintenance such as server upgrades and patching.
  4. Collaborate with teams across engineering, product management, and DevOps/infrastructure.
  5. Contribute to continuous improvement of service delivery.
  6. Join the 24/7 out-of-hours support rota (with additional compensation).
  7. Maintain a strong understanding of our products and tech stack.
  8. Create and update technical documentation and the support team's knowledge base.
  9. Benefit from mentorship by senior team members, with clear opportunities for progression in specialised areas.

What You'll Need:

  1. A positive, inquisitive attitude and excellent communication skills.
  2. Experience with Windows/Linux in a support environment.
  3. Knowledge of AWS (Amazon Web Services).
  4. Basic understanding of SQL and data management.
  5. Familiarity with JSON and API/REST endpoints.
  6. Strong problem-solving skills, especially in high-pressure situations.
  7. Experience with access management and Active Directory.
  8. Professional technical accreditations are a plus.

Why Choose EMBS Technology?

We offer a supportive and collaborative working environment, with exciting projects and the chance to grow your career. You'll receive excellent mentorship and have the opportunity to specialise in a range of areas, shaping your future in the HealthTech sector.

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Benefits:

  • Company events
  • Company pension
  • On-site parking

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Derby

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