Customer Support Specialist

2 weeks ago


Derby, Derby, United Kingdom Nurtur Ltd. Full time

About Nurtur Ltd.

Nurtur Ltd. is a leading provider of SaaS software solutions focused on driving revenue growth, demonstrating return on investment, and leveraging data to inform strategic decisions. Our mission is to empower businesses to automate manual processes, focus on customer needs, and increase revenue and profitability.

Job Summary

We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As the first point of contact for inbound customer technical queries, you will play a critical role in ensuring our customers receive exceptional support and service.

Key Responsibilities

  • Technical Support
    • Provide timely and effective technical support to customers via phone, email, and live chat.
    • Resolve customer queries and issues in a professional and personable manner.
  • Issue Resolution
    • Identify and escalate complex issues to senior technical staff as needed.
    • Work with customers to resolve issues and ensure a positive experience.
  • Customer Onboarding
    • Configure software modules to meet customer requirements.
    • Provide online support and coaching to enable customers to use our system effectively.
  • Communication
    • Communicate clearly and accurately with customers and internal stakeholders.
    • Log and manage customer issues through to completion.
  • Continuous Improvement
    • Contribute to the development of knowledge base articles and other support resources.
    • Participate in performance management activities to drive continuous improvement.

Requirements

  • Customer Service Skills
    • Exceptional customer service skills with a focus on customer satisfaction.
  • Technical Skills
    • Basic understanding of SQL and Azure data storage.
  • Problem-Solving Skills
    • Proven problem-solving and troubleshooting ability.
  • Communication Skills
    • Excellent communication and interpersonal skills.
  • Organizational Skills
    • Strong organizational and prioritization skills.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistSTERIS Canada Corporation is seeking a highly skilled Customer Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring they receive the highest level of support for our Infection Prevention Technologies...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistSTERIS Canada Corporation is seeking a highly skilled Customer Technical Support Specialist to join our team. As a key member of our technical support team, you will provide expert technical assistance to our customers, ensuring they receive the highest level of support for our Infection Prevention Technologies...


  • Derby, Derby, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...


  • Derby, Derby, United Kingdom Capital One - UK Full time

    About the RoleWe are seeking a highly skilled and empathetic individual to join our Specialist Customer Support Team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing exceptional customer service and support to our customers who are experiencing difficulties with their credit card accounts.Key...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistJob Category: Information TechnologyDescription:At STERIS Canada Corporation, we strive to create a healthier and safer world by providing innovative healthcare and life science product and service solutions. Our mission is to support our customers in achieving their goals through technical expertise and...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistJob Category: Information TechnologyDescription:At STERIS Canada Corporation, we strive to create a healthier and safer world by providing innovative healthcare and life science product and service solutions. Our mission is to support our customers in achieving their goals through technical expertise and...


  • Derby, Derby, United Kingdom H Squared Talent Ltd Full time

    Job Summary:We are seeking a highly skilled Customer Support Scientist to join our team at H Squared Talent Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the UK and Ireland.Key Responsibilities:Customer Support: Handle customer inquiries and provide...


  • Derby, Derby, United Kingdom H Squared Talent Ltd Full time

    Job Summary:We are seeking a highly skilled Customer Support Scientist to join our team at H Squared Talent Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the UK and Ireland.Key Responsibilities:Customer Support: Handle customer inquiries and provide...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Full time

    Your new role **Housing Support Worker Opportunity** We are currently recruiting for an experienced Housing Support Worker on a full-time basis in the Derbyshire area. As a Housing Support Worker, you will work with customers who have complex needs, such as homelessness, substance misuse, and a history of offending. Your role will involve managing their...


  • Derby, Derby, United Kingdom Hays Specialist Recruitment Full time

    Your new role **Housing Support Worker Opportunity** We are currently recruiting for an experienced Housing Support Worker on a full-time basis in the Derbyshire area. As a Housing Support Worker, you will work with customers who have complex needs, such as homelessness, substance misuse, and a history of offending. Your role will involve managing their...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistAt STERIS Canada Corporation, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We are currently recruiting for a Customer Technical Support Specialist. This is an excellent opportunity to join us in a...


  • Derby, Derby, United Kingdom STERIS Canada Corporation Full time

    Job Title: Customer Technical Support SpecialistAt STERIS Canada Corporation, we help our customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.We are currently recruiting for a Customer Technical Support Specialist. This is an excellent opportunity to join us in a...


  • Derby, Derby, United Kingdom H Squared Talent Ltd Full time

    Job Summary:H Squared Talent Ltd is seeking a highly skilled Customer Support Scientist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the UK and Ireland.Key Responsibilities:Customer Support: Handle customer inquiries and provide timely and...


  • Derby, Derby, United Kingdom Catalyst Consultants Full time

    Job Summary:Catalyst Consultants is seeking a highly skilled Service Engineer to join our team. As a Service Engineer, you will play a critical role in the installation, commissioning, and maintenance of high-end industrial machinery at customer sites.About the Role:Installation & Commissioning: Set up and integrate high-end industrial machinery at customer...


  • Derby, Derby, United Kingdom Creative Support Full time

    Are you passionate about making a difference in the lives of individuals with mental health support needs? Creative Support is seeking a dedicated and compassionate Recovery Support Worker to join our team in Derby. We provide high-quality care and support to residents, empowering them to live fulfilling lives. Your Role: Build strong, trusting...


  • Derby, Derby, United Kingdom Bertelsmann SE & Co. KGaA Full time

    Customer Success AdvocateBertelsmann SE & Co. KGaA is seeking a dedicated Customer Success Advocate to join our dynamic team. In this role, you will play a crucial part in ensuring exceptional service delivery to our valued clients. As the primary point of contact for both internal and external inquiries, you will be responsible for addressing customer needs...


  • Derby, Derby, United Kingdom Premier Group Recruitment Full time

    Job OpportunityWe are seeking a skilled Customer Loyalty Specialist to join our team at Premier Group Recruitment.Job SummaryThe Customer Loyalty Specialist will be responsible for developing and implementing strategies to enhance customer loyalty and retention.Key Responsibilities:Continuously improve the company's retention practicesMaintain accurate...


  • Derby, Derby, United Kingdom Premier Group Recruitment Full time

    Job OpportunityWe are seeking a skilled Customer Loyalty Specialist to join our team at Premier Group Recruitment.Job SummaryThe Customer Loyalty Specialist will be responsible for developing and implementing strategies to enhance customer loyalty and retention.Key Responsibilities:Continuously improve the company's retention practicesMaintain accurate...


  • Derby, Derby, United Kingdom Premier Group Recruitment Full time

    Job Summary:Premier Group Recruitment is seeking a skilled Customer Loyalty Specialist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.Key Responsibilities:Continuously improve our company's retention practices to drive business growthMaintain...


  • Derby, Derby, United Kingdom nGenium Full time

    Product Support Specialist OpportunitynGenium has partnered with a global leading manufacturer of analytical instruments to provide cutting-edge technology to the pharmaceutical industry.This company has an exciting opportunity for a Product Support Specialist to join their team, providing remote support on HPLC, GC, and GCMS equipment.The ideal candidate...