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Customer Support Specialist

2 months ago

Derby, Derby, United Kingdom H Squared Talent Ltd Full time

Job Summary:

We are seeking a highly skilled Customer Support Scientist to join our team at H Squared Talent Ltd. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients across the UK and Ireland.

Key Responsibilities:

  • Customer Support: Handle customer inquiries and provide timely and effective solutions to their technical issues.
  • Troubleshooting: Utilize your technical expertise to troubleshoot complex issues with chromatography equipment, including HPLC, GC, and LCMS systems.
  • Communication: Develop and maintain strong relationships with customers through effective communication, both written and verbal.
  • Problem-Solving: Employ a proactive approach to problem-solving, working autonomously to resolve issues within established guidelines.
  • Team Collaboration: Collaborate with internal teams, including product specialists and field-based engineers, to ensure seamless support and resolution of customer issues.

Requirements:

  • Technical Expertise: Strong knowledge of chromatography equipment, including HPLC, GC, and LCMS systems, with experience in troubleshooting and resolving complex technical issues.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate with customers and internal teams.
  • Problem-Solving Skills: Proactive approach to problem-solving, with the ability to work autonomously within established guidelines.
  • Teamwork: Strong collaboration and teamwork skills, with the ability to work effectively with internal teams to resolve customer issues.

What We Offer:

  • Opportunities for Growth: Opportunities for career growth and development within our company.
  • Relaxed Work Environment: A relaxed and supportive work environment that encourages collaboration and teamwork.
  • Competitive Package: A competitive package, including pension and life assurance, to ensure your financial security.