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Night Duty Manager

2 months ago

London, Greater London, United Kingdom Deverell Smith Recruitment Ltd Full time
About the Role

We are seeking a highly skilled Night Duty Manager to join our team at a prestigious residential development in Fulham. As a Night Duty Manager, you will play a critical role in maintaining the highest standards of service and ensuring the safety, security, and comfort of our residents.

Key Responsibilities
  • Provide Exceptional Customer Service: Deliver a luxury experience for all residents, handling any queries or requests promptly and courteously.
  • Oversee Night Operations: Manage the development during the night, ensuring security protocols are followed and that the building is running smoothly.
  • Concierge Duties: Handle any late-night concierge requests, such as booking transportation or accepting deliveries.
  • Vehicle Management: Safely move resident's vehicles as needed, ensuring secure and efficient parking.
  • Health and Safety: Monitor CCTV, conduct building patrols, and respond swiftly to any emergencies.
  • Staff Management: Oversee and support night-time concierge and security staff, ensuring they meet service standards.
Requirements
  • Previous Experience: Luxury hospitality or concierge management experience is essential.
  • Exceptional Customer Service Skills: A 5-star approach to resident care is required.
  • Clean Driving License: A clean driving license is required to move vehicles.
  • Problem-Solving Skills: Strong problem-solving skills, with the ability to remain calm and composed under pressure.
  • Proactive Approach: A proactive and self-motivated approach to managing tasks and responsibilities is essential.
Why Work with Us

We offer a unique opportunity to work in a beautiful, high-end residential development in Fulham. Our team values luxury and attention to detail, and we are committed to providing exceptional service to our residents. If you are passionate about delivering 5-star service and have the required experience, we encourage you to apply.