Business Operations Manager

3 days ago

Plymouth, Plymouth, United Kingdom Livewell Southwest Full time
About the Role

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Livewell Southwest. As a key member of our organization, you will play a vital role in supporting the Infection Prevention and Control Team in delivering high-quality services to our patients and partners in care.

Key Responsibilities
  • Management of Services
    • Take a lead role in the management and delivery of all clinics within the service area, ensuring effective day-to-day operational management in accordance with best utilization of staff and accommodation.
    • Manage and regularly monitor relevant performance data, including waiting lists, clinical outcome measures; collate, analyze, and report information to relevant team/service managers, including areas for improvement, identifying any capacity gaps against plans.
    • Evaluate and plan to ensure an effective contact service for the public/clients that is efficient and professional, which will include managing staff resources to ensure effective cover.
    • Deputize for manager during periods of annual leave and occasionally at delegated meetings.
    • Ensure that referral management and appointment processes are efficient, coordinated, and compliant with organizational policy.
  • Staff Management & Development
    • Have operational leadership and daily management responsibility for relevant administrative staff, including recruitment, performance management, absence management, risk assessments, disciplinary, training, and appraisal.
    • Manage and chair regular meetings with administrative staff within the service area.
    • Develop the workforce by providing induction, in-post training, and updates for relevant staff.
  • Financial Management
    • Authorize orders and payments in accordance with business processes.
    • Contribute to the management of the cost-effective use of departmental resources, including the ordering of stock and undertaking cost improvement programs within the service.
    • Be a delegated budget holder for specific areas of responsibility, ensuring expenditure is within agreed limits and that senior manager remains informed of related issues.
Requirements
  • Experience
    • At least 2 years of experience working in a role to support senior managers.
    • Significant previous experience of working in an administrative environment using computerized data systems.
    • Demonstrable experience of dealing with the public and dealing with sensitive and confidential information.
    • Experience of supervising other staff members.
    • Experience of working with complex systems and information.
    • Experience of analyzing and interpreting data.
    • Financial management experience.
    • Decision-making and resolving complex work-related issues.
  • Skills & Abilities
    • Excellent verbal and written communication skills.
    • Able to use judgment and initiative to provide information and support.
    • Accurate and fast typing and data entry skills.
    • Ability to manage and lead a team and work within wider teams.
    • Able to analyze problems and initiate appropriate solutions effectively.
    • Able to apply tact and sensitivity to establish trust and support.
    • Ability to use own initiative to organize own workload and that of others, setting deadlines and ensuring these are met.
    • Able to compose and transcribe minutes, correspondence, and reports.
    • Effective time management skills.
    • Empathetic approach to managing and resolving enquiries.
    • Flexibility to meet competing demands within the working day.
    • Able to manage difficult and distressing situations effectively.
    • Flexible and adaptable, ability to learn new skills and develop role.
Desirable
  • Ability to use PCH Business applications SystmOne.
  • Up-to-date knowledge of PCH policies and procedures.
  • Understanding local health community and commissioning needs and ability to be innovative to meet these needs.
  • Experience of undertaking Service Improvement or a Project Management role.
  • Experience of analyzing data and using such data to improve the quality and efficiency of the service.
  • Experience of working within a healthcare provider or Social Services environment.
Qualifications
  • Essential
    • Educated to degree level in a relevant subject or equivalent level of knowledge, qualifications, or significant equivalent skills and experience to that level.
    • Evidence of continuing professional development.
  • Desirable
    • Project management Prince 2.

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