Business Operations Manager

8 hours ago


Plymouth, Plymouth, United Kingdom Livewell Southwest Full time
Job Summary

We are seeking a highly skilled and experienced Business Support Manager to join our team at Livewell Southwest. As a key member of our Infection Prevention and Control Team, you will play a vital role in supporting the delivery of our services and ensuring the effective management of our operations.

Main Responsibilities
  • Assist the Team Leader in organizing the day-to-day activities of the IPC Team, including participating in and overseeing the Mask Fit Service and facilitating the annual Staff Influenza Vaccination Campaign.
  • Manage and regularly monitor relevant performance data, including waiting lists, clinical outcome measures, and collate, analyze, and report information to relevant team/service managers.
  • Evaluate and plan to ensure an effective contact service for the public/clients that is efficient and professional, including managing staff resources to ensure effective cover.
  • Deputize for the manager during periods of annual leave and occasionally at delegated meetings.
  • Ensure that referral management and appointment processes are efficient, coordinated, and compliant with organizational policy.
  • Be proactive and propose, develop, and implement ideas and new processes for improvement in the way the service is delivered.
  • Promote the image of the organization and services by ensuring that all information and communication is up to date and suitably presented.
  • Take responsibility for ensuring that internal and external communication systems are fit for purpose.
  • Provide a range of non-clinical advice and information about the service to service users and external agencies.
  • Ensure that all complaints, compliments, concerns, comments, and suggestions are appropriately recorded, and where possible, resolved within the level of role or escalated appropriately.
About Us

Livewell Southwest is an independent, award-winning social enterprise providing integrated health and social care services for people across Plymouth, South Hams, and West Devon, as well as some specialist services for people living in parts of Devon and Cornwall.

We are committed to involving the people we care for, families, and carers in everything that we do, working towards co-production where we can. Helping us to deliver the right care for people, in the right place, and at the right time. By putting people at the centre of what we do, we ensure to support people to lead healthy, independent lives, and be the very best at helping people to live well.

What We Offer
  • Protected CPD time for registered staff.
  • Various development pathways and ongoing regular training packages for all staff.
  • Leadership and mentoring programs.
  • Access and funding for training, including the Care Certificate, Assistant Practitioners Course, and Scholarship Into Nurse Training.
  • A robust preceptorship.
  • A bespoke induction program.
  • Existing members of the NHS Pension Scheme can continue their membership when they join the organization.
Key Requirements
  • At least 2 years of experience working in a role to support senior managers.
  • Significant previous experience of working in an administrative environment using computerized data systems.
  • Demonstrable experience of dealing with the public and dealing with sensitive and confidential information.
  • Experience of supervising other staff members.
  • Experience of working with complex systems and information.
  • Experience of analyzing and interpreting data.
  • Financial management experience.
  • Decision-making and resolving complex work-related issues.
Desirable Qualifications
  • Project management Prince 2.


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