Receptionist - Meliá London Kensington

2 weeks ago


London, Greater London, United Kingdom Melia London Kensington Full time

About the Role

We are looking for a skilled Receptionist to join our team at Meliá London Kensington. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Ensure guest satisfaction by providing warm and professional welcome to all guests, checking them in and out efficiently, and addressing any queries or concerns they may have.
  • Anticipate and meet guest needs by being proactive and offering choices, identifying opportunities to upsell and cross-sell, and ensuring that guests have a memorable stay with us.
  • Process transactions accurately and efficiently, handling cash, credit card payments and other methods of payment, and maintaining a high level of customer satisfaction.
  • Adhere to hotel policies and procedures, ensuring that all security, health and safety regulations are observed, and that emergency procedures are followed in accordance with hotel protocols.

Requirements

  • Knowledge of OPERA and strong IT skills
  • Fluency in English with additional Spanish language skills desirable
  • Prior experience in a similar role and a proven track record of delivering excellent customer service

What We Offer

  • Competitive salary and benefits package
  • 28 days' holiday including 8 public holidays
  • Contributory pension scheme
  • Refer a friend bonus: £500 after 6 months' probation
  • Discounted dental and health cover
  • Travel and food discounts
  • Personal development opportunities

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