Receptionist - Meliá London Kensington
2 weeks ago
About the Role
We are looking for a skilled Receptionist to join our team at Meliá London Kensington. The ideal candidate will have excellent communication skills, a warm and welcoming demeanor, and the ability to work in a fast-paced environment.
Key Responsibilities
- Ensure guest satisfaction by providing warm and professional welcome to all guests, checking them in and out efficiently, and addressing any queries or concerns they may have.
- Anticipate and meet guest needs by being proactive and offering choices, identifying opportunities to upsell and cross-sell, and ensuring that guests have a memorable stay with us.
- Process transactions accurately and efficiently, handling cash, credit card payments and other methods of payment, and maintaining a high level of customer satisfaction.
- Adhere to hotel policies and procedures, ensuring that all security, health and safety regulations are observed, and that emergency procedures are followed in accordance with hotel protocols.
Requirements
- Knowledge of OPERA and strong IT skills
- Fluency in English with additional Spanish language skills desirable
- Prior experience in a similar role and a proven track record of delivering excellent customer service
What We Offer
- Competitive salary and benefits package
- 28 days' holiday including 8 public holidays
- Contributory pension scheme
- Refer a friend bonus: £500 after 6 months' probation
- Discounted dental and health cover
- Travel and food discounts
- Personal development opportunities
Join Our Team
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