Software Support Engineer

1 day ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

Job Overview:

Interface Recruitment UK is a Yorkshire-based tech success story that seeks a talented Software Support Engineer to join their award-winning software development house.

The ideal candidate will have previous experience in an IT/Software helpdesk role, with excellent written communication, problem-solving, time management/self-organisation, and commercial awareness skills.

In this exciting opportunity, the successful applicant will be responsible for managing the support helpdesk, learning and configuring Analytics software, prioritising and managing open cases, troubleshooting system and network problems, building relationships with external customers and internal teams, and providing feedback to the development and product teams.

Salary Estimate:

£30,000 - £40,000 per annum (dependent on experience)

Key Responsibilities:

  1. Manage the support helpdesk, ensuring calls are dealt with swiftly and professionally
  2. Learn and install Analytics software
  3. Prioritise and manage open cases
  4. Troubleshoot system and network problems, and diagnose and solve hardware or software faults
  5. Build relationships with external customers and internal teams
  6. Provide feedback to the development and product teams
  7. Support the Test team with product testing

Requirements:

  • Previous experience in an IT/Software helpdesk role
  • Written communication, problem-solving, time management/self-organisation, and commercial awareness
  • Able to pick up new skills quickly and work in a fast-moving, demanding environment
  • Great teamwork and customer service skills

Benefits:

  • Opportunity to work with a talented team in a dynamic environment
  • Ongoing training and development opportunities
  • Flexible working arrangements


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