Software Support Engineer

2 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
Job Title: Software Support Engineer - Public Sector

Salary: £45,000 - £60,000 per annum

Job Summary:

We are seeking an experienced Software Support Engineer to join our team in Leeds. As a key member of our Application Support team, you will be responsible for providing second- and third-line support to clients, investigating and resolving complex technical issues, and working closely with developers and other stakeholders to ensure seamless service delivery.

Key Responsibilities:

Your key responsibilities will include:

  • Investigating and analysing incidents using SQL and other diagnostic tools and methodologies
  • Liaising and problem-solving with developers, the problem management team, and third-party subcontractors
  • Providing excellent customer service and support to clients
Requirements:

To be successful in this role, you will need:

  • Strong knowledge of SQL Server and experience of writing TSQL queries
  • Proven track record of providing excellent customer service and support
  • Ability to work effectively as part of a team and demonstrate initiative when working alone
What We Offer:

We offer a competitive salary, bonus scheme, and a range of benefits including:

  • Free parking
  • Income protection
  • Life assurance
  • Holidays and statutory holidays


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