Customer Side Leakage Coordinator

4 weeks ago


Reading, Reading, United Kingdom Thames Water Full time
Job Role Overview

The Customer Side Leakage (CSL) Coordinator plays a critical role in managing leakage incidents that have been identified as being either proven as customer responsibility or require further investigation.


Key Responsibilities

  • Focusing on supporting the customer to understand the different options available to them and their responsibility to reduce leakage.
  • The team is key to ensuring that the customer is kept up to date throughout the journey by communicating with internal and external stakeholders, whilst utilising the specialist knowledge and skill to drive the journey forward to completion.
  • Act as a cost recovery champion, by taking ownership of every customer journey and case-managing throughout their interaction with Thames until all work is completed.
  • Raising invoices, handling invoice queries and offering the customer further guidance.
  • Understand and utilise various system tools such as SalesForce, Navision and Smart Agent.

Requirements

  • Great attention to detail and accurate data entry skills.
  • Previous experience using system tools such as SalesForce, Navision and Smart Agent.
  • Previous experience in an invoicing role.
  • Previous customer service experience.
  • Be a team player and support co-workers.
  • Able to work in a fast-paced and demanding environment to meet project timescales.
  • Excellent internal and external stakeholder engagement.

What’s in it for you?

This is a perfect opportunity for people looking for a challenging, yet busy and exciting role. This is a hybrid role with the requirement to be in the office 2-3 days per week.



  • Salary starting at £25,000 per annum depending on skills and previous relevant experience.
  • 24 days holiday per year increasing to 28 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.


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