Customer Facing Utility Specialist

3 weeks ago


Reading, Reading, United Kingdom idibu Full time

Are you looking for a challenging and rewarding career as a Thames Water Field Service Representative?

About the Opportunity

This exciting role involves providing excellent customer service while working on various projects, including resolving customer network challenges to ensure minimal disruption to supply.

  • A valid UK driving licence is essential for this role as you will be using a company van and fuel card.
  • You will cover the whole of the Thames Valley area when on shift.

No experience is needed; just a desire to learn and excellent customer service skills. A comprehensive training plan will be provided.

Responsibilities
  • Taking personal ownership of customer queries and responding to and resolving issues at their homes or places of work.
  • Collaborating with contractors to do planned and unplanned work and investigating clean water networks to resolve poor performance including high or low pressure, leakage, metering queries and loss of supply out in the field.
  • Helping control burst mains ensuring isolation to facilitate planned work, emergency repairs and maintenance.
  • Looking after valve operations and water sampling and valve checks and planning.
What We Offer
  • A competitive salary up to £43,000 per annum.
  • Company VAN and PPE are provided.
  • You will receive a comprehensive training plan.
  • 24 days holiday per year increasing to 28 with the length of service (plus bank holidays).
  • Contributory pension - Defined Contribution - Maximum of 12% employee contribution.
  • Personal Medical Assessments - open to all once a year.

Our purpose at Thames Water is to deliver life's essential service so our customers, communities, and planet can thrive.



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