Account Executive

5 days ago


Coventry, Coventry, United Kingdom Hamlin Knight Full time
Job Title: Account Executive

We are seeking an experienced professional to manage multiple deadlines and priorities in Coventry. The successful candidate will have a proven track record of problem-solving, with excellent attention to detail.

This critical position requires end-to-end support for customers with warranty claims. The ideal candidate will own the warranty process from start to finish, ensuring proper process is followed and managing customer expectations in a fast-moving environment.

Main Responsibilities:

  • Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company.
  • Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend.
  • Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly.
  • Work with the finance team to develop an accurate warranty budget and forecast.

Requirements:

  • Excellent organisational skills with proven experience of managing multiple deadlines and priorities.
  • Great problem-solving skills.
  • Possess high attention to detail.
  • Excellent written and verbal interpersonal skills with the ability to communicate effectively at all levels of organisation.

What We Offer:

  • Competitive salary £28,000 - £30,000 per annum dependant on experience.
  • 25 day holiday plus 1 birthday holiday.
  • Opportunity to purchase/sell up to 5 days holiday per year.
  • Pension scheme.
  • Group Life Assurance.
  • Group Income Protection Insurance.
  • Private Medical Insurance.
  • Worldwide Travel Insurance.

Location: Coventry



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