Account Executive
5 days ago
We are seeking an experienced professional to manage multiple deadlines and priorities in Coventry. The successful candidate will have a proven track record of problem-solving, with excellent attention to detail.
This critical position requires end-to-end support for customers with warranty claims. The ideal candidate will own the warranty process from start to finish, ensuring proper process is followed and managing customer expectations in a fast-moving environment.
Main Responsibilities:
- Proactively query and liaise with stakeholders on issues and claims that are outside of normal returns behaviours for the customer or the company.
- Continuously review and improve the warranty process and strategy within the business to maximise cost savings on warranty spend.
- Create, monitor and manage internal reporting based on current outstanding liabilities, ensuring all warranty claims are closed down promptly.
- Work with the finance team to develop an accurate warranty budget and forecast.
Requirements:
- Excellent organisational skills with proven experience of managing multiple deadlines and priorities.
- Great problem-solving skills.
- Possess high attention to detail.
- Excellent written and verbal interpersonal skills with the ability to communicate effectively at all levels of organisation.
What We Offer:
- Competitive salary £28,000 - £30,000 per annum dependant on experience.
- 25 day holiday plus 1 birthday holiday.
- Opportunity to purchase/sell up to 5 days holiday per year.
- Pension scheme.
- Group Life Assurance.
- Group Income Protection Insurance.
- Private Medical Insurance.
- Worldwide Travel Insurance.
Location: Coventry
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