Service Advisor

2 weeks ago


Stansted Mountfitchet, United Kingdom Scania Full time

About the Role

Scania GB are seeking an experienced and motivated Service Advisor to join their Stansted team. As a key member of the service team, your primary responsibility will be to ensure excellent customer service and build strong relationships with our clients.

Main Responsibilities

  • Create and manage job cards, ensuring all necessary checks are completed and WIPs are up to date.
  • Communicate with customers and the workshop team to clarify repair requirements and obtain authorisation.
  • Manage customer accounts, checking credit levels and obtaining order numbers as required.
  • Inform customers of outstanding campaigns and arrange for work to be completed.
  • Plan and coordinate MOT appointments.
  • Provide a warm and professional welcome to all customers on arrival.
  • Agree timescales for unscheduled work with customers and ensure timely completion.

Key Qualities and Skills

  • Excellent communication and interpersonal skills.
  • Ability to build rapport and positive relationships with customers.
  • Strong organisational and time management skills.
  • Ability to prioritise and manage multiple tasks simultaneously.
  • Forward thinking and proactive approach to problem-solving.

What We Offer

As a Service Advisor at Scania GB, you can expect a comprehensive training program, competitive salary, and an industry-leading benefits package. We value diversity and inclusion and strive to create a supportive and inclusive work environment.

About Scania

Scania is a leading manufacturer of commercial vehicles and buses. We are committed to delivering exceptional products and services to our customers and strive to be a leader in sustainability and innovation.


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