Service Advisor

4 weeks ago


Stansted Mountfitchet, United Kingdom Scania Full time

Job Summary:

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Scania. As a Service Advisor, you will be responsible for delivering exceptional customer service, ensuring that our customers receive the highest level of service and support.

Key Responsibilities:

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Manage customer relationships, building trust and rapport to ensure repeat business and referrals.
  • Coordinate and schedule vehicle maintenance and repairs, ensuring that work is completed efficiently and effectively.
  • Communicate with customers, workshop staff, and other stakeholders to ensure seamless communication and collaboration.
  • Meet and greet customers, providing a warm and welcoming experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.


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