Service Advisor

3 weeks ago


Stansted Mountfitchet, United Kingdom Scania Full time

Service Advisor Role Overview

We are seeking a skilled Service Advisor to join our team at Scania GB. As a Service Advisor, you will be responsible for delivering exceptional customer service skills and maintaining existing relationships while building new ones.

Key Responsibilities:

  • Create job cards, checking for existing parts and service WIPs and campaigns
  • Clarify for the customer and workshop the basis for repair
  • Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers
  • Inform customer of outstanding campaigns and arrange for work to be completed
  • Ensure all MOT appointments are planned
  • Meet and greet all customers on arrival in a professional and friendly manner
  • Agree timescales for unscheduled work with customers and follow through to completion

Character Requirements:

  • Ability to build rapport and positive relationships
  • Ability to prioritise and manage multiple tasks at once
  • Forward thinker, using own initiative under pressure

At Scania, we value our colleagues and strive to create a supportive culture where each individual is seen, respected, and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT in all we do.


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